Sometimes things go wrong and to quote Robert, "If I was smart, I wouldn't be a plumber!"
That said, email P.K. (she's the Vice President) directly and confidentially with your complaint or praise:
c/o Ball Plumbing
P.O. Box 31665
Bellingham, WA. 98228
Serving the Greater Bellingham area including Whatcom County, Skagit County and Point Roberts, WA.
Call BALL! 360-757-4455